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Fiber Optic Solutions

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Conditions of Ordering

All transactions made in SOPTO's ordering service is governed by these terms and conditions.


Force Majeure

SOPTO shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of SOPTO in the conduct of its business.



SOPTO keeps most of the products in stock. If a product is not in stock when purchaser place order, SOPTO will do the best to let the purchaser know. SOPTO will also provide the best estimate of when the product will be available. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change. The availability information presented on our web site and provided the most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.


Limited Warranty Service

Except products belongs to Bargain Shop section, all products are warranted by SOPTO only to purchasers for resale or for use in business or original equipment manufacture, against defects in workmanship or materials under normal use (consumables, normal tear and wear excluded) for one year after date of purchase from SOPTO, unless otherwise stated. Any part which is determined by SOPTO to be defective in material or workmanship and returned to SOPTO or authorized service location, as SOPTO designates, shipping costs prepaid, will be, as the exclusive remedy, repaired or replaced, at SOPTO's option. SOPTO makes no guarantee against and shall not be liable regarding any damage to products installed, operated or maintained negligently in any manner or otherwise not due to SOPTO's fault. SOPTO shall be allowed a reasonable period to investigate any Buyer's claim for a defective product and shall be given access to Buyer's relevant records and data for this purpose.


Limitation Of Liability

Any liability for consequential and incidental damages is expressly disclaimed. Sopto's liability in all eventsis limited to, and shall not exceed, the purchase pricepaid.



Any cancellation must be approved by SOPTO, and may be subject to restocking and other charges.


Product Information

SOPTO's ability to keep product information accurate.



Because of the fast-moving nature of the fiber optics industry, prices, promotions and product availability are subject to change without notice. SOPTO will do its best to provide the most accurate, up-to-date information, but errors do occur, and SOPTO reserves the right to make changes without notice. If purchaser has ordered a product that is subject to a price increase, we will hold the order and inform the purchaser of the increase.


Payment Terms

All payment must be in US dollars or Euro. Unless varied herein, shipping terms are FOB Shenzhen. SOPTO accepts T/T in advance or Western union or Cash Payment.


Freight Policy

Purchasers are welcome to provide their own courier collect a/c for freight charge incurred. Should no courier collect a/c be available, international shipments are delivered normally through FedEx or DHL unless otherwise specified. Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. If any item is back ordered on an order qualifying for freight prepayment, that item will be shipped prepaid. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier. Any discrepancies with the order must be reported to SOPTO within 48 hours of receipts.


Shipping Options

International shipments are delivered normally through FedEx, DHL, TNT or UPS unless otherwise specified. It is also avaiable to delivery by air or sea.


Changes and Errors

SOPTO promises to do everything to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product outlook, product availability and offers subject to change without prior notification. SOPTO reserves the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.


Return Policies

Defective products will be accepted for exchange, at our discretion, within 14 days from receipt. Buyer might be requested to return the defective products to SOPTO for verification or authorized service location, as SOPTO designated, shipping costs prepaid. The replacement, which is identical to the defective unit in terms of both model and appearance, will be delivered to the buyer, shipping costs prepaid by SOPTO. As long as no replacement unit is available, SOPTO will liaise with the buyer for compensating the buyer with goods of value equivalent to the defective product. No refunds or credit will be provided, except under the condition of no product can be selected for compensation. SOPTO will only refund the amount of payment receipt at our bank account. Order over 14 days from the invoice date will not be accepted for return under any circumstances. Some products (e.g. custom made, uncataloged and "As-is" items) will not be accepted for return under any circumstances.

In the case of all returns, for any reasons, the returned product(s) must be 100% complete, in original and resalable condition, with all packaging. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping charges are not refundable, with the exception of orders incorrectly shipped by SOPTO.